Work

A model of industrial satisfaction/complaining behavior

Year: 1981

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/0019-8501(81)90024-9

Authors: I.Fredrick Trawick, John E. Swan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015455041

FWCI: 2.983

Cites: 7

Cited by: 47

Related to: 10