Work

High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services

Year: 2007

Type: article

Study design: Observational Study

Source: Decision Support Systems

DOI: 10.1016/j.dss.2007.06.005

Authors: Narayan Ramasubbu, Sunil Mithas, M.S. Krishnan

Institutions: Singapore Management University, University of Maryland, College Park, University of Michigan, Ross School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: Singapore Management University

OpenAlex ID: W2015529988

FWCI: 11.7

Cites: 84

Cited by: 76

Related to: 10