Work

Evaluation of Perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Barnes and Vidgen Model

Year: 2011

Type: article

Abstract: This paper’s objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable.

Source: Journal of Information Systems and Technology Management

DOI: 10.4301/s1807-17752011000100006

Authors: Ueliton da Costa Leonidio, Roberto Marcos da Silva Montezano, Frederico A. de Carvalho

Institutions: Universidade Católica de Petrópolis, Instituto Brasileiro de Mercado de Capitais, Universidade Federal do Rio de Janeiro

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W2015665979

FWCI: 1.521

Cites: 45

Cited by: 12

Related to: 10