Work

Delusive perception—antecedents and consequences of salespeople’s misperception of customer commitment

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-013-0347-4

Authors: Christian Homburg, Torsten Bornemann, Max Kretzer

Institutions: The University of Melbourne, University of Mannheim, University of Stuttgart

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015689126

FWCI: 2.06

Cites: 87

Cited by: 31

Related to: 10