Work

Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry

Year: 2012

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2012.677307

Authors: Zili Zhang, Minghui Jiang, Xiangyang Li

Institution: Harbin Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015847490

FWCI:

Cites: 48

Cited by: 19

Related to: 10