Work

Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage

Year: 2011

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/13555851111143240

Authors: Manoj Edward, Sunil Sahadev

Institutions: Cochin University of Science and Technology, University of Sheffield

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015864932

FWCI: 19.98

Cites: 71

Cited by: 257

Related to: 10