Work

Customer perceptions of service dimensions: cross‐cultural analysis and perspective

Year: 2006

Type: article

Study design: Observational Study

Source: International Marketing Review

DOI: 10.1108/02651330610660083

Authors: Lawrence F. Cunningham, Clifford E. Young, Moonkyu Lee, Wolfgang Ulaga

Institutions: University of Colorado Denver, Yonsei University, ESCP Business School, ESCP Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015867653

FWCI: 5.079

Cites: 55

Cited by: 37

Related to: 10