Work

Influencing Factors on Customers' Intention to Complain in a Franchise Restaurant

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2010.514559

Authors: Jooho Kim, Soyoung Boo

Institution: George Washington University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015887271

FWCI: 7.611

Cites: 37

Cited by: 40

Related to: 10