Work

Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment

Year: 2014

Type: article

Study design: Observational Study

Source: Electronic Markets

DOI: 10.1007/s12525-014-0170-x

Authors: Hua Dai, Al F. Salam

Institutions: University of Wisconsin–La Crosse, University of North Carolina at Greensboro

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2015930227

FWCI: 3.666

Cites: 120

Cited by: 36

Related to: 10