Work

Measuring quality gaps in hotels: the case of Crete

Year: 1999

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/09596119910250364

Authors: Hadyn Ingram, George Daskalakis

Institution: University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016137403

FWCI: 3.207

Cites: 21

Cited by: 100

Related to: 10