Work

The influence of emotions displayed and personal selling on customer behaviour intention

Year: 2011

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2010.545392

Authors: Edward Shih-Tse Wang, Bi-Kun Tsai, Tzy-Ling Chen, Shu-Chun Chang

Institution: National Chung Hsing University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016334135

FWCI: 2.927

Cites: 90

Cited by: 31

Related to: 10