Work

Quality: new directions in the research

Year: 2002

Type: article

Source: The Journal of Academic Librarianship

DOI: 10.1016/s0099-1333(02)00286-0

Author: Peter Hernon

Institution: Simmons University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016379627

FWCI: 5.187

Cites: 44

Cited by: 60

Related to: 10