Work

Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

Year: 2013

Type: article

Source: American Journal of Business and Management

DOI: 10.11634/216837861403317

Author: David Mc. A Baker

Institution: University of Central Missouri

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016486792

FWCI: 9.614

Cites: 64

Cited by: 112

Related to: 10