Work

E-service quality perceptions: an empirical analysis of the Chinese e-retailing industry

Year: 2014

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2014.933555

Authors: Min Zhang, Lili Huang, Zhen He, Alan G. Wang

Institutions: Tianjin University, Virginia Tech

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

OpenAlex ID: W2016553103

FWCI: 3.666

Cites: 50

Cited by: 39

Related to: 10