Work

Incorporating human resource management initiatives into customer services: Empirical evidence from Chinese manufacturing firms

Year: 2013

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2013.08.007

Authors: Taiwen Feng, Dan Wang, Daniel Prajogo

Institutions: Northwestern Polytechnical University, Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

Funders: National Natural Science Foundation of China, Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China

Awards: 中小企业技术联盟企业间嵌入关系、组织间学习能力与创新绩效的关系研究, G1606672816, 支持协同产品开发的项目管理框架及关键技术研究

OpenAlex ID: W2016602465

FWCI: 2.736

Cites: 83

Cited by: 26

Related to: 10