Work

When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

Year: 2008

Type: article

Source: Aggression and Violent Behavior

DOI: 10.1016/j.avb.2008.03.002

Author: Dana Yagil

Institution: University of Haifa

Language: English

Topic: Workplace Violence and Bullying

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2016723315

FWCI: 16.19

Cites: 77

Cited by: 367

Related to: 10