Work

Encouraging “friendly” complaint behavior in industrial markets: Preventing a loss of customers and reputation

Year: 1996

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/0019-8501(95)00078-x

Authors: Scott W. Hansen, John E. Swan, Thomas L. Powers

Institution: University of Alabama at Birmingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016846751

FWCI: 1.607

Cites: 11

Cited by: 25

Related to: 10