Work

A Multilevel Investigation of Factors Influencing Employee Service Performance and Customer Outcomes.

Year: 2004

Type: article

Study design: Observational Study

Source: Academy of Management Journal

DOI: 10.2307/20159559

Authors: H. Liao, A. Chuang

Institutions: Rutgers, The State University of New Jersey, National Taiwan University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2017053988

FWCI: 36.8

Cites: 49

Cited by: 1,187

Related to: 10