Work

Quality of past performance: Impact on consumers’ responses to service failure

Year: 2007

Type: article

Study design: Observational Study

Source: Marketing Letters

DOI: 10.1007/s11002-007-9018-x

Authors: Rodolfo Vázquez-Casielles, Ana Belén del Río-Lanza, Ana María Díaz-Martín

Institution: Universidad de Oviedo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2017115561

FWCI: 5.169

Cites: 62

Cited by: 93

Related to: 10