Work

Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548408.2014.861707

Authors: Deniz Kucukusta, Vincent C. S. Heung, Sandy Hui

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2017382140

FWCI: 9.531

Cites: 57

Cited by: 81

Related to: 10