Work

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Year: 2008

Type: review

Study designs: Systematic Review, Meta-Analysis

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2008.06.001

Authors: Steven P. Brown, Son K. Lam

Institution: University of Houston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2017855460

FWCI: 5.148

Cites: 95

Cited by: 393

Related to: 10