Work

The determinants of customer loyalty: An analysis of intangible factors in three service industries

Year: 2006

Type: article

Study design: Observational Study

Source: International Journal of Commerce and Management

DOI: 10.1108/10569210680000215

Authors: Lien‐Ti Bei, Yu‐Ching Chiao

Institutions: National Chengchi University, National Chung Hsing University, National Taipei University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2017962665

FWCI: 5.086

Cites: 46

Cited by: 120

Related to: 10