Work

Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach

Year: 2010

Type: article

Abstract: This paper addresses quality considerations in public transportation systems and, in particular, the relation between quality of public transport service and customer satisfaction. Its aim is to provide insights into the factors that affect transit-rider satisfaction and to present a model to calculate the probability of customer satisfaction. The proposed model identifies the most important attributes of public transport service quality that can be used for service planning.

Source: Journal of the Transportation Research Forum

DOI: 10.5399/osu/jtrf.46.1.981

Authors: Maria Morfoulaki, Yannis Tyrinopoulos, Georgia Aifadopoulou

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: green

OpenAlex ID: W2017996556

FWCI: 10.2

Cites: 1

Cited by: 83

Related to: 10