Work

Consequences of Web-based service quality: Uncovering a multi-faceted chain of effects

Year: 2007

Type: article

Source: Journal of Interactive Marketing

DOI: 10.1002/dir.20084

Authors: Martin Fassnacht, Ibrahim Köse

Institution: WHU – Otto Beisheim School of Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018246515

FWCI: 21.45

Cites: 87

Cited by: 133

Related to: 10