Work

Is the NPS a trustworthy performance measure?

Year: 2014

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-03-2011-0021

Authors: Kai Kristensen, Jacob Eskildsen

Institution: Aarhus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018370335

FWCI: 7.331

Cites: 28

Cited by: 71

Related to: 10