Work

How to implement a customer satisfaction program

Year: 2001

Type: article

Source: Business Horizons

DOI: 10.1016/s0007-6813(01)80007-0

Authors: Earl Naumann, Donald W. Jackson, Mark S. Rosenbaum

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018512539

FWCI: 6.156

Cites: 8

Cited by: 57

Related to: 10