Work

Development and validation of the active empathetic listening scale

Year: 2005

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.20105

Authors: Tanya Drollinger, Lucette B. Comer, Patricia T. Warrington

Institutions: University of Lethbridge, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018675479

FWCI: 1.331

Cites: 51

Cited by: 211

Related to: 10