Work

Evaluating specific service quality aspects which impact on customers’ behavioural loyalty in high-tech internet services

Year: 2015

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/apjml-02-2015-0027

Authors: Paramaporn Thaichon, Charles Jebarajakirthy

Institutions: S P Jain School of Global Management, Swinburne University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018706101

FWCI: 1.466

Cites: 85

Cited by: 18

Related to: 10