Work

Hotels׳ responses to online reviews: Managing consumer dissatisfaction

Year: 2014

Type: article

Source: Discourse Context & Media

DOI: 10.1016/j.dcm.2014.08.004

Authors: Yi Zhang, Camilla Vásquez

Institution: University of South Florida

Language: English

Topic: Discourse Analysis in Language Studies

Subfield: Literature and Literary Theory

Field: Arts and Humanities

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018877216

FWCI: 114.3

Cites: 55

Cited by: 190

Related to: 10