Work

Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry

Year: 2012

Type: article

Study design: Observational Study

Source: International Journal of Electronic Customer Relationship Management

DOI: 10.1504/ijecrm.2012.051874

Authors: N. El Essawi, R. Abd El Aziz

Institution: Arab Academy for Science, Technology, and Maritime Transport

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018925756

FWCI: 2.609

Cites: 35

Cited by: 23

Related to: 10