Work

Managing customer citizenship behavior: a relationship perspective

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2013.876076

Author: M. S. Balaji

Institution: Taylor's University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019274133

FWCI: 7.331

Cites: 91

Cited by: 108

Related to: 10