Work

Links between service climate, employee commitment and employees' service quality capability

Year: 2006

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520610686133

Authors: Marie Mikic Little, Alison M. Dean

Institutions: Monash University, University of Newcastle Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2019405067

FWCI: 8.28

Cites: 45

Cited by: 153

Related to: 10