Work

Linking the hierarchical service quality model to customer satisfaction and loyalty

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040910933084

Author: Birgit Leisen Pollack

Institution: University of Wisconsin–Oshkosh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019448352

FWCI: 21.86

Cites: 36

Cited by: 194

Related to: 10