Work

Mystery Shopping in Lodging Properties as a Measurement of Service Quality

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1300/j162v04n01_01

Authors: Jeff Beck, Li Miao

Institution: Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019604398

FWCI: 0.716

Cites: 12

Cited by: 46

Related to: 10