Work

Customer involvement and perceptions: The moderating role of customer co-production

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2010.12.011

Authors: Millissa F.Y. Cheung, W.M. To

Institutions: Hong Kong Shue Yan University, Macao Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019712408

FWCI: 11.77

Cites: 45

Cited by: 113

Related to: 10