Work

Customer's loyalty and perception of ISO 9001 in online banking

Year: 2011

Type: article

Study design: Observational Study

Source: Industrial Management & Data Systems

DOI: 10.1108/02635571111170767

Authors: Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus

Institutions: Universitat de Girona, Universitat Internacional de Catalunya

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019928946

FWCI: 18.22

Cites: 56

Cited by: 93

Related to: 10