Work

A theatrical perspective on service performance evaluation: The customer-critic approach

Year: 2010

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2010.500138

Authors: Kim Harris, Richard Harris, Dominic Elliott, Steve Baron

Institutions: University of Lincoln, Aquinas College, University of Liverpool

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2020145535

FWCI: 2.507

Cites: 66

Cited by: 17

Related to: 10