Work

Why do customers switch? More satiated or less satisfied

Year: 2014

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2013.11.007

Authors: Jeong-Yeol Park, SooCheong (Shawn) Jang

Institution: Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2020264157

FWCI: 8.064

Cites: 126

Cited by: 66

Related to: 10