Work

Customer satisfaction using QFD: an e‐banking case

Year: 2004

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520410546851

Authors: Marvin E. González, Gioconda Quesada, Federico Picado, Carl A. Eckelman

Institutions: College of Charleston, Universidad Latinoamericana de Ciencia y Tecnología, Purdue University West Lafayette

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2020516612

FWCI: 6.596

Cites: 36

Cited by: 96

Related to: 10