Work

Design rules based on analyses of human error

Year: 1983

Type: article

Abstract: By analyzing the classes of errors that people make with systems, it is possible to develop principles of system design that minimize both the occurrence of error and the effects. This paper demonstrates some of these principles through the analysis of one class of errors: slips of action. Slips are defined to be situations in which the user's intention was proper, but the results did not conform to that intention. Many properties of existing systems are conducive to slips; from the classification of these errors, some procedures to minimize the occurrence of slips are developed.

Source: Communications of the ACM

DOI: 10.1145/2163.358092

Author: Donald A. Norman

Institution: University of California San Diego

Language: English

Topic: Usability and User Interface Design

Subfield: Human-Computer Interaction

Field: Computer Science

Domain: Physical Sciences

Open Access status: bronze

Funders: Office of Naval Research, Air Force Office of Scientific Research

Award: G8876996369