Work

Consumers’ resolution of credit card problems and exit behaviors

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040410520681

Authors: Jeanne M. Hogarth, Marianne A. Hilgert, Jane M. Kolodinsky

Institutions: Federal Reserve Board of Governors, University of Vermont

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2020652749

FWCI: 2.166

Cites: 41

Cited by: 16

Related to: 10