Work

How value and trust influence loyalty in wireless telecommunications industry

Year: 2012

Type: article

Study design: Observational Study

Source: Telecommunications Policy

DOI: 10.1016/j.telpol.2012.04.012

Authors: Heikki Karjaluoto, Chanaka Jayawardhena, Matti Leppäniemi, Minna Pihlström

Institutions: University of Jyväskylä, University of Hull, Hanken School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2020775744

FWCI: 12.35

Cites: 103

Cited by: 112

Related to: 10