Work

An epistemological critique of gap theory based library assessment: the case of SERVQUAL

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Documentation

DOI: 10.1108/00220410810884066

Authors: Liangzhi Yu, Qiulan Hong, Song Gu, Yazun Wang

Institution: Nankai University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2020896818

FWCI: 5.871

Cites: 73

Cited by: 48

Related to: 10