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Improving service quality with information technology

Year: 1994

Type: article

Source: International Journal of Information Management

DOI: 10.1016/0268-4012(94)90030-2

Authors: B.J. Berkley, A. Gupta

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2021187959

FWCI: 0.682

Cites: 14

Cited by: 142

Related to: 10