Work

Services Management Research

Year: 2014

Type: article

Source: Journal of Management

DOI: 10.1177/0149206314557158

Authors: Mahesh Subramony, S. Douglas Pugh

Institutions: Northern Illinois University, Virginia Commonwealth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2021301633

FWCI: 17.56

Cites: 176

Cited by: 87

Related to: 10