Work

Capturing the Quality and Business Value of IT Services Using a Business-Driven Model

Year: 2012

Type: article

Source: IEEE Transactions on Network and Service Management

DOI: 10.1109/tnsm.2011.081512.120272

Authors: Alberto Lima, Jacques Sauve, Neuman Souza

Institutions: Universidade Federal do Ceará, Universidade Federal de Campina Grande

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2021699462

FWCI: 1.067

Cites: 24

Cited by: 8

Related to: 10