Work

The influence of familiarity and usability on loyalty to online journalistic services: The role of user experience

Year: 2006

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2005.11.003

Authors: C. Flavián, M. Guinalíu, R. Gurrea

Institution: Universidad de Zaragoza

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Ministerio de Ciencia y Tecnología

OpenAlex ID: W2021994833

FWCI: 7.629

Cites: 116

Cited by: 126

Related to: 10