Work

Effects of compensation for service recovery: From the equity theory perspective

Year: 2012

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2012.03.002

Authors: SoYeon Kwon, SooCheong (Shawn) Jang

Institution: Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2023600982

FWCI: 9.111

Cites: 53

Cited by: 97

Related to: 10