Work

Driving it Home: How Workplace Emotional Labor Harms Employee Home Life

Year: 2013

Type: article

Abstract: To date, the majority of research on emotional labor has focused on outcomes that occur in the workplace. However, research has yet to consider the possibility that the daily effects of emotional labor spill over to life outside of work, even though a large body of literature examining the spillover from work life to home life indicates that work experiences influence employees after they leave the workplace. Accordingly, we examined the influence of day‐to‐day surface acting on 3 types of theoretically derived stress outcomes experienced at home: emotional exhaustion, work‐to‐family conflict, and insomnia. In an experience sampling field study of 78 bus drivers, we found that daily surface acting was connected to increases in each of the outcomes noted above. Moreover, surface acting had an indirect effect on emotional exhaustion and insomnia via state anxiety.

Source: Personnel Psychology

DOI: 10.1111/peps.12044

Authors: David T. Wagner, Christopher M. Barnes, Brent A. Scott

Institutions: Singapore Management University, University of Washington, Michigan State University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W2024430461

FWCI: 37.17

Cites: 120

Cited by: 224

Related to: 10