Work

Customer Satisfaction Measurement Practice in United Kingdom Hotels

Year: 1998

Type: article

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/109634809802200408

Authors: David Gilbert, Stefan Horsnell

Institution: University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2025318262

FWCI: 0.848

Cites: 24

Cited by: 57

Related to: 10